FAQs

How long is fulfillment time?

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Why haven't I received a confirmation email?

If you have not received an email automatically after you placed your order, then that means the email you provided to us was mistyped. Please contact us so that we can make the changes necessary.

I ordered the wrong size, can I make a correction?

No, we don't offer returns for any size exchanges or result of buyers remorse as the sizing information and details about the products that are clearly described in our website. 

Can I cancel my order?

Yes, as long as it is within 24 hours since you last made your order. Please contact us at info@theoutdoorswarrior.com to cancel or change anything.

I entered the wrong address, what happens?

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

I received a notification that my item it's on its way but here haven't been any updates on the tracking link.

Please allow 24-72 hours for the shipping provider to update their tracking information. If more than 72 hours have passed by and no updates are showing then please contact us!

Where can I find the tracking information for my orders?

All tracking numbers can be found in the shipping notification emails we send out. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. 

If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at info@theoutdoorswarrior.com